Return & Exchange Policy

Return & Exchange Policy

At ZIRQASH, we strive to provide our customers with high-quality products and a smooth shopping experience. If you are not completely satisfied with your purchase, please review our Return & Exchange Policy below.

1. 7-Day Return & Exchange Window

You may request a return or exchange within 7 days of receiving your order.

To be eligible for a return or exchange:

  • The product must be unused and unworn and remain in the same condition in which you received it.

  • The original protective wrapper/plastic packaging must remain completely intact.

  • All original tags, boxes, manuals, and accessories must be included.

  • The product must not show any signs of damage, alteration, or misuse.

Important: Products that have been worn, used, resized, altered, damaged, or have had their original protective wrapping removed will not be eligible for return or exchange.

2. Standard Returns & Change of Mind

If you wish to return or exchange a product due to change of mind, style preference, size preference, or ordering the wrong product:

  • The customer is responsible for all return and exchange courier/shipping charges.

  • Any original shipping or delivery charges paid at the time of purchase are non-refundable.

  • The product must meet all eligibility requirements mentioned above.

3. Faulty, Damaged, or Incorrect Items

We carefully inspect and package every order before dispatch. However, if you receive a faulty, damaged, or incorrect product, please contact ZIRQASH Customer Support as soon as possible.

Unboxing Video Requirement

For claims involving a damaged, defective, or incorrect product, a complete and uninterrupted unboxing video is strictly required.

The video should:

  • Clearly show the sealed parcel before opening.

  • Show the complete opening of the package without interruption.

  • Clearly show the product and any damage, defect, or incorrect item received.

Without a valid unboxing video, ZIRQASH may not be able to approve a refund, replacement, or exchange claim.

Company Compensation

Once the claim has been reviewed and verified by our team:

  • ZIRQASH will cover the applicable return/replacement delivery charges for verified faulty, damaged, or incorrect items.

  • Depending on the circumstances, we will provide a replacement, exchange, or refund.

  • The resolution will be communicated to the customer after verification of the claim.

4. How to Initiate a Return or Claim

To start a return, exchange, or report a faulty, damaged, or incorrect item, please contact our customer support team:

Please do not send any item back to us without contacting ZIRQASH Customer Support first. Unauthorized returns may not be accepted.

5. Important Notice

ZIRQASH reserves the right to refuse a return or exchange if the product does not meet the eligibility requirements outlined in this policy or if there is evidence of misuse, wear, alteration, or damage caused after delivery.

Thank you for choosing ZIRQASH. We appreciate your trust and support.